District AI Adds Teammates on Every Plan, After-Hours Greetings and Call Translation

Distronode has released a set of District AI changes for businesses where more than one person answers the phone. On every plan, the workspace owner can now add teammates from the web dashboard, change their roles and remove them, with no limit and no seat fee. Each teammate gets an invitation by email in English or French. On the web dashboard, a conversation in the Inbox can now be assigned to a teammate, who gets a notification in the District AI apps and finds it with the "Assigned to me" filter.

In District Studio, a business can now set an after-hours greeting and instructions for calls that come in while it is closed, and District AI tells those callers when it next opens, going by its opening hours and any closures it has confirmed. Each call type can now name a person from the business's call directory, and District AI offers to put a caller of that type through to them.

With "Ring me first for VIP callers" turned on, a call from a contact marked VIP rings the District AI apps, then the owner's phone, before District AI answers. A caller who asks to leave a voicemail is put through to the business's own phone line, where they can leave it in that line's voicemail if nobody answers; with no line set, District AI takes a written message instead.

When a caller has no email address, District AI can now book an appointment with only their name and phone number, in Google and Microsoft calendars, and confirms it by text when the business's number can send texts. On the web dashboard, a call's transcript and summary can now be translated into English, French or one of eight other languages, inside the workspace's region. The dashboard's Analytics page now shows booking, transfer and message-taken rates, the most common topics, and the sentiment District AI read from each call's transcript.

District AI now keeps a record of each contact's consent to be texted: how they gave it and when. An automated text to a caller goes within 24 hours of their last call or text; after that, only with their consent, and only between 8am and 9pm their time.

The workspace owner can verify their own mobile number once and show it as the caller ID on District AI calls they confirm in District HQ, where the business number's carrier allows it, so callbacks reach them directly. Campaigns and transfers keep showing the business number. Businesses that need more numbers than their plan includes can now add up to five local or toll-free numbers, at US$5, CA$7 or €5 a month each, plus applicable taxes.

Support requests filed from the dashboard on the Pro and Studio plans go to a priority queue, with a same-business-day reply target.

Distronode has also updated its privacy policy to state what it does not keep: no call audio, no voiceprints and no session replay. Its Sovereign portal now describes the tenant isolation and encryption Distronode actually runs. What changed, and how to use it, is on the Distronode blog.

About Distronode. Distronode Corporation is a federally incorporated Canadian telecommunications company. It provides business phone numbers, calls and texts in Canada, the United States and Europe, and builds District AI, the receptionist that answers them, the desk behind it, and the app that carries it. It publishes where every call is handled.